Privacy Policy

1. Introduction and Scope

Welcome to the oji99 Privacy Policy. This document outlines our practices regarding the collection, use, disclosure, and protection of personal information for users of the oji99 online gaming platform located at oji99.cam. This Privacy Policy applies to all services provided by oji99 to Indonesian residents, including sports betting, live casino games, slot games, and all related features and functionality.

oji99 operates as an online gaming platform specifically designed for the Indonesian market, offering services through our website and any associated mobile applications or platforms. We recognize the importance of privacy and data protection in the digital age and have implemented comprehensive measures to safeguard your personal information in accordance with international best practices and applicable Indonesian regulations.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of oji99 services. By accessing or using oji99, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree with any aspect of this Privacy Policy, you should not use our services.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account with oji99, we collect personal information that you voluntarily provide to us. This information is necessary to establish your account, verify your identity, process transactions, and provide you with our services. The personal information we collect includes:

• Identity Information: Full legal name as it appears on your government-issued identification, date of birth, place of birth, nationality, and gender
• Contact Information: Email address, phone number (mobile and/or landline), residential address including street address, city, province, and postal code
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery purposes
• Financial Information: Bank account details including bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or Bank Danamon), account number, and account holder name for processing deposits and withdrawals
• Identification Documents: Copies of government-issued identification such as KTP (Kartu Tanda Penduduk), passport, or driver's license for age verification and anti-money laundering compliance
• Transaction History: Records of all deposits, withdrawals, bets placed, game results, bonus claims, and account balance changes

2.2 Information Automatically Collected

When you access and use oji99 services, we automatically collect certain technical information about your device and how you interact with our platform. This information helps us improve our services, prevent fraud, and enhance user experience. Automatically collected information includes:

• Device Information: Device type (smartphone, tablet, desktop computer), operating system and version, browser type and version, screen resolution, and unique device identifiers
• Connection Information: IP address, internet service provider, approximate geographic location derived from IP address, time zone settings, and connection type (WiFi, mobile data)
• Usage Information: Pages visited, features used, time spent on each page, navigation paths through the website, search queries entered, games played, and betting patterns
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your device, remember your preferences, track your session, and collect analytical data (see Section 8 for detailed cookie information)
• Communication Records: Transcripts or recordings of interactions with customer support via live chat, email, or phone for quality assurance and training purposes

2.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources, including payment processors to verify transaction authenticity, identity verification services to confirm your identity and age, fraud prevention services to assess risk and detect suspicious activity, and advertising partners to measure campaign effectiveness (though we do not share your personal data with advertisers).

3. How We Use Your Information

3.1 Service Provision and Account Management

The primary purpose for collecting your personal information is to provide you with oji99 gaming services. We use your data to create and maintain your account, verify your identity and age to ensure compliance with the 21+ requirement, process deposits and withdrawals to and from your bank account (BCA, BRI, BNI, Mandiri, or other supported banks), facilitate gameplay across sports betting, live casino, slots, and other games, track your gaming activity and transaction history, calculate and credit bonuses and promotional offers, and provide customer support through live chat, email, and phone channels staffed by Indonesian-speaking agents.

3.2 Security and Fraud Prevention

Protecting the integrity of our platform and safeguarding all users requires robust security measures. We use your information to verify the authenticity of account registrations and prevent creation of duplicate or fraudulent accounts, monitor transactions and gameplay for suspicious patterns indicative of fraud, money laundering, or other illegal activity, detect and prevent unauthorized access, account takeovers, and security breaches, comply with anti-money laundering (AML) and know-your-customer (KYC) regulations, investigate and resolve disputes, chargebacks, and complaints, and enforce our Terms & Conditions and other policies.

3.3 Platform Improvement and Analytics

We analyze aggregated and anonymized user data to enhance the oji99 experience. This includes understanding how users navigate and interact with our website to identify areas for improvement, analyzing game preferences and betting patterns to optimize our gaming portfolio, evaluating the performance of new features, payment methods, and promotions, identifying and resolving technical issues, bugs, and performance bottlenecks, and conducting research and development for future platform enhancements.

3.4 Marketing and Communications

Subject to your communication preferences and applicable law, we may use your contact information to send promotional emails about new games, bonuses, tournaments, and special offers tailored to Indonesian players, provide important account notifications regarding deposits, withdrawals, bonus credits, and account security, deliver transactional messages such as password reset confirmations and verification codes, share updates about changes to our Terms & Conditions, Privacy Policy, or services, and conduct customer satisfaction surveys to gather feedback. You may opt out of promotional communications at any time by adjusting your account settings or clicking unsubscribe links in emails, though we will still send essential account-related and transactional messages.

3.5 Legal Compliance and Protection

We may use and disclose your information when required to comply with legal obligations including responding to valid legal requests from law enforcement, regulatory authorities, or courts in Indonesia or other applicable jurisdictions, meeting tax reporting and record-keeping requirements, cooperating with anti-money laundering and counter-terrorism financing investigations, protecting the rights, property, and safety of oji99, our users, and the public, and enforcing our legal rights and defending against legal claims.

4. Information Sharing and Disclosure

4.1 No Sale of Personal Data

oji99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is valuable to us only insofar as it enables us to provide you with excellent gaming services, and we are committed to maintaining your trust by keeping your information confidential.

4.2 Service Providers and Business Partners

We may share limited personal information with trusted third-party service providers who assist us in operating our platform and delivering services to you. These partners are contractually bound to protect your data and use it only for specified purposes. Categories of service providers include payment processors (banks and financial institutions that facilitate deposits and withdrawals including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon), identity verification services (providers that verify your age and identity against official databases to ensure 21+ compliance), game providers (companies that supply live casino, slot, and other gaming content integrated into our platform), customer support tools (platforms that enable our Indonesian-speaking agents to provide live chat and ticket management), cloud hosting and infrastructure providers (companies that provide secure servers and data storage), fraud prevention and security services (systems that monitor for suspicious activity and protect against cyber threats), and analytics providers (tools that help us understand platform usage through aggregated, anonymized data).

4.3 Legal Requirements and Protection

We may disclose your information without your consent when required by law or to protect legitimate interests, including responding to subpoenas, court orders, or legal processes, cooperating with law enforcement investigations, complying with regulatory requirements from Indonesian authorities or international gaming regulators, preventing fraud, illegal activity, or threats to the security of our platform, protecting the rights, property, or safety of oji99, our users, or the public, and enforcing our Terms & Conditions or investigating violations.

4.4 Business Transfers

In the event that oji99 undergoes a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

5.1 Technical Security

oji99 employs industry-standard security technologies and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes 256-bit SSL (Secure Socket Layer) encryption for all data transmissions between your device and our servers, ensuring that sensitive information such as passwords and financial details cannot be intercepted, secure database encryption for stored personal and financial information, making data unreadable even in the unlikely event of a breach, firewall protection and intrusion detection systems that monitor for and block unauthorized access attempts, regular security audits and vulnerability assessments conducted by independent cybersecurity experts, secure authentication protocols including password complexity requirements and account lockout mechanisms after multiple failed login attempts, segregation of financial data on separate secure servers with additional access restrictions, and data backup and disaster recovery systems to ensure business continuity and data integrity.

5.2 Organizational Security

Beyond technical measures, oji99 maintains strict internal policies and procedures to protect your data. Only authorized personnel with legitimate business needs can access personal information, and all employees undergo privacy and security training. Access logs are monitored to detect any unusual activity. We require all third-party service providers to maintain equivalent or superior security standards through contractual obligations.

5.3 Your Security Responsibilities

While we implement robust security measures, protecting your account also requires your participation. You must keep your password confidential and never share it with anyone, including oji99 staff (we will never ask for your password). Choose a strong password combining uppercase and lowercase letters, numbers, and symbols. Avoid using the same password across multiple websites. Log out of your account when using shared or public computers. Enable two-factor authentication if available. Be cautious of phishing emails or websites that impersonate oji99. Report any suspicious account activity or security concerns to our support team immediately.

5.4 Limitations of Security

While we employ comprehensive security measures, no system is completely immune to security breaches. Internet transmission and electronic storage cannot be guaranteed to be 100% secure. oji99 cannot ensure or warrant absolute security of information you transmit to us. You acknowledge and accept the inherent risks of providing information and conducting transactions online. In the event of a data breach that compromises your personal information, we will notify affected users and relevant authorities as required by applicable law.

6. Data Retention

6.1 Retention Periods

oji99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data type. Account information including identity, contact, and financial data is retained for the duration of your active account and for seven years after account closure to comply with anti-money laundering regulations and tax requirements. Transaction and gaming history is retained for five years to facilitate dispute resolution and regulatory compliance. Technical and usage data is typically retained for two years for security analysis and platform improvement. Communication records with customer support are retained for three years for quality assurance purposes.

6.2 Account Deletion

You may request deletion of your oji99 account at any time by contacting customer support. Upon receiving a valid deletion request, we will close your account and delete or anonymize your personal information within 30 days, subject to our legal retention obligations. Certain information must be retained for regulatory compliance even after account deletion, including transaction records for financial auditing, identity verification records for anti-money laundering compliance, and records related to legal disputes or ongoing investigations. Such retained information is stored securely with restricted access and is not used for any purpose other than legal compliance.

6.3 Inactive Accounts

If your account remains inactive (no login or gaming activity) for an extended period, typically 24 months, we may send notification emails to your registered email address before proceeding with account closure and data deletion in accordance with our retention policies. You may reactivate an inactive account by logging in before deletion occurs.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to access the personal information oji99 holds about you and to request correction of any inaccurate or incomplete data. You may view and update certain information directly through your account settings, including contact details, communication preferences, and responsible gaming limits. For access to additional information or to request corrections that cannot be made through your account, contact our customer support team who will process your request within a reasonable timeframe, typically within 30 days.

7.2 Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to obtain and reuse your data for your own purposes across different services. Contact customer support to request data portability, and we will provide your information in CSV or JSON format within 30 days.

7.3 Marketing Opt-Out

You have the right to opt out of receiving promotional marketing communications from oji99 at any time. You can unsubscribe by clicking the unsubscribe link in promotional emails, adjusting your communication preferences in account settings, or contacting customer support. Please note that even if you opt out of promotional communications, you will still receive essential account-related and transactional messages such as deposit confirmations, withdrawal notifications, and important security alerts.

7.4 Objection and Restriction

You may object to certain processing of your personal data or request that we restrict processing in specific circumstances. For example, you may object to processing for direct marketing purposes or request restriction while disputing the accuracy of your data. We will honor such requests where legally required, though this may limit our ability to provide certain services.

7.5 Complaints

If you believe oji99 has not handled your personal information appropriately or has violated your privacy rights, please contact our customer support team first so we can address your concerns. If you remain unsatisfied with our response, you have the right to lodge a complaint with relevant data protection authorities in Indonesia or your jurisdiction.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, remember your preferences, and provide information to website operators. oji99 uses cookies and similar tracking technologies including web beacons, pixels, and local storage to enhance your experience, maintain security, and analyze platform usage.

8.2 Types of Cookies We Use

oji99 employs several categories of cookies. Essential cookies are necessary for our website to function properly, enabling core features such as secure login, account access, and transaction processing. These cookies cannot be disabled without severely impacting your ability to use oji99 services. Performance cookies collect information about how you use our website, such as which pages you visit most often and whether you encounter errors. This data is aggregated and anonymous, helping us identify and fix technical issues. Functionality cookies remember your preferences and choices, such as language settings, time zone, and display options, to provide a personalized experience. Security cookies detect fraudulent activity, prevent abuse, and protect your account from unauthorized access. Analytics cookies help us understand user behavior through tools like Google Analytics, allowing us to improve our platform based on actual usage patterns. Data collected is typically anonymized.

8.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may affect your ability to use certain features of oji99. To manage cookies, access your browser settings (usually under "Privacy" or "Security" sections) where you can view, delete, or block cookies. Be aware that blocking all cookies will prevent you from logging into your account or using essential features. Third-party analytics cookies can be opted out through provider-specific mechanisms such as Google Analytics Opt-out Browser Add-on.

9. Children's Privacy

oji99 services are strictly intended for adults aged 21 years and older in accordance with Indonesian gaming regulations. We do not knowingly collect personal information from individuals under 21 years of age. Our registration process requires users to confirm they are at least 21, and we conduct age verification checks using government-issued identification such as KTP (Kartu Tanda Penduduk).

If we become aware that we have inadvertently collected personal information from someone under 21 years of age, we will take immediate steps to delete such information from our systems and terminate the associated account. Parents or guardians who believe their child under 21 has created an account on oji99 should contact our customer support immediately so we can investigate and take appropriate action.

We encourage parents and guardians to monitor their children's internet usage and to educate them about the risks of providing personal information online. Consider using parental control software to prevent minors from accessing age-restricted websites including online gaming platforms.

10. International Data Transfers

oji99 primarily serves Indonesian residents, and your personal information is stored on secure servers located within facilities designed to meet international security standards. However, some of our third-party service providers, including cloud hosting providers, payment processors, and technology vendors, may be located outside Indonesia.

When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law. These safeguards may include contractual clauses requiring equivalent data protection standards, verification that recipients are located in jurisdictions with adequate data protection laws, and technical measures such as encryption for data in transit and at rest.

By using oji99 services, you acknowledge and consent to the transfer of your personal information to third countries as necessary to provide our services, with appropriate protections as described above.

11. Changes to This Privacy Policy

oji99 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated Privacy Policy on our website with a revised "Last Updated" date at the top of this document.

For significant changes that materially affect how we collect, use, or share your personal information, we may provide additional notice through email to your registered email address or through a prominent announcement on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of oji99 services after changes to this Privacy Policy are posted constitutes your acceptance of the revised policy. If you do not agree with the modified Privacy Policy, you should discontinue using our services and contact customer support to close your account.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how oji99 handles your personal information, please contact us through the following channels:

• Email: [email protected] (displayed as plain text, not a clickable link)
• Live Chat: Available 24/7 through your account dashboard after logging in, with Indonesian-speaking agents ready to assist
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days

When contacting us about privacy matters, please include your username (never include your password), a detailed description of your inquiry or request, and any relevant dates or transaction references. Our privacy team will investigate your concern and provide a substantive response within a reasonable timeframe, typically within 30 days for complex requests such as data access or deletion.

For urgent security concerns such as suspected unauthorized account access or data breaches, contact our support team immediately through live chat for the fastest response.